Drivers continue to find road bumpy after answering automobile ads Published Feb. 27, 2013 By Army & Air Force Exchange Service Public Affairs DALLAS -- An individual or individuals claiming to be "Exchange Inc." have been placing advertisements in auto magazines and commercial newspapers, leading Army and Air Force Exchange Service shoppers to believe they are purchasing a vehicle through the Department of Defense retailer. "This has been a problem for the past few months, where someone is using the Exchange's trademarked logo and name without permission to purportedly sell vehicles in the United States," said Rick Koloski, Exchange loss prevention vice president. "Unfortunately, some have sent money only to receive nothing in return." Despite the fact that military exchanges do not have the authority to sell vehicles in the continental United States, the individuals responsible for these advertisements have left consumers with the impression they are doing business with the DoD's oldest and largest exchange service. "This type of fraud has proliferated with the use of the internet and continues to be a challenge because oftentimes the perpetrator cannot be identified, as the methods they utilize are not traceable back to any individual," said Koloski. "In fact, in a most recent case, money grams sent by one couple were picked up in Bangladesh, indicating this crime goes well beyond U.S. borders." Shoppers who believe that they may have been taken advantage of can file a complaint through the Internet Crime Complaint Center at www.ic3.gov. Exchange facilities are located solely on military installations. While the Exchange does have mail order and internet offerings, the Exchange does not advertise in civilian outlets, such as metropolitan newspapers or automobile sales magazines. All advertisements for legitimate Exchange offerings are published in outlets whose audiences are mostly comprised of military members.