JPPSO offers winter moving tips Published Nov. 16, 2018 By Joint Personal Property Shipping Office-Northeast HANSCOM AIR FORCE BASE, Mass. -- With the winter moving season almost upon us, the Joint Personal Property Shipping Office-Northeast would like to pass along some key moving tips to the community. All personnel moving during the winter months should be aware snow and sleet storms may delay pickup and delivery of household goods. To minimize the inconvenience during inclement weather, plan an extra day or two between your scheduled pickup and departure date. We suggest that you leave your phone and other utilities connected until all property has been picked up. During weather events, it is your responsibility to clear driveways and walkways of snow and ice, including outdoor storage sheds. Failure to do so will delay your move and could result in a cost to you for an attempted pickup charge. We at JPPSO-Northeast will do whatever is necessary to make your move as smooth as possible, but we need your help and understanding if the weather is uncooperative. Other things to remember when your moving date arrives: - Get up early and be ready for the movers - Get pets under control before movers arrive; perhaps see if they can stay with a neighbor. - Make sure cash, jewelry, important documents (passports, birth certificates, airline tickets), valuable items and medications are secure. - Ensure you or your designated representative (a person 18 years or older) is present the entire time the movers are at your residence. - Verify the mover’s inventory is detailed, complete and accurate. Do not accept any “miscellaneous” labels or entries, especially for valuable items. - If your inventory is inaccurate, tell the mover’s representative and write down why you disagree at the bottom of the inventory in the space marked for exceptions. - Ensure you receive a personal copy of the inventory (written or automated) prior to the mover departing. - It is your responsibility to disconnect electrical appliances (washer, dryer, stereo components, refrigerators) and water connections. - Ensure any outdoor items, i.e., play equipment or lawn furniture, are disassembled and free of snow and ice. - Ensure all overseas shipments have seals applied to the container and are recorded on the descriptive inventory prior to removal from the residence. - Do a final walkthrough prior to the mover departing to ensure all inventoried items are on the truck. - Keep JPPSO's phone number on hand. In case of issues on the day of your pack, pickup or delivery, call 800-235-7776 or 781-225-3700 from 7:30 a.m. to 4:30 p.m. Eastern Standard Time. After those hours, call 978-987-6546. A standby person will answer the phone, or you will be asked to leave a voicemail. For voicemail, leave your complete name, rank and phone number, including area code, and someone will return your call as soon as possible. Additionally, you can locate numerous resources that may assist you throughout your move via the website http://www.mov.mil. We encourage you to review this valuable resource. Lastly, complete the mandatory customer satisfaction survey within seven days of the completion of your move. Your survey data provides valuable feedback to the movers so they can evaluate and enhance their performance. Your feedback will improve the household shipping experience for the entire military and DOD community. Our goal is to exceed our customers’ expectations by providing timely and efficient quality movement of Defense Department and Coast Guard personal property, through highly motivated and professional employees dedicated to obtaining the best-valued service to meet our customers’ needs.