Please note: Changes may occur rapidly. You may wish to contact facilities directly.
Suspended Until Further Notice: Auto Hobby, FAMCAMP, Hanscom Lanes, Hanscom Pool, Information Learning Center, Movie Theater, Outdoor Recreation, Signal Stop (Building 1305), Judy's and Dino's, STARBASE Academy, Tavern, Tickets & Tours, Youth Programs.
66 ABG Commander Support Staff (CSS): Walk-in service suspended until further notice. Contact by email at firstname.lastname@example.org.
Aero Club: Suspended until further notice. Private aircraft owners storing aircraft have access according to installation commander and flight line/tower instructions and guidance.
Airman & Family Readiness Center: All non-mission critical workshops will convert to virtual classes, including Hearts Apart and Installation Mission and Management Brief. Classes for Transition Assistance Program and financial readiness mandatory requirements and others will also be virtual. One-on-one assistance is held daily. To contact the Airman & Family Readiness Center, email email@example.com. For virtual non-medical counseling contact the Military Family Life Consultant by phone at 781-315-7992 or via email at HanscomAdultMFLC@SRIMFLCTeam.com. For Veteran Benefit Advisor services, contact Larry Clayton at Laurence.Clayton@VA.gov or by phone at 703-687-7989. Casualty and Air Force Aid emergencies will be responded to promptly by contacting the Hanscom AFB Command Post at 781-225-6960.
Brighton Marine Clinic: Tele-health only appointments available Monday - Friday from 8:30 a.m. to 5 p.m. Call 781-863-0102.
Central Shipping & Receiving: With prior coordination, mission essential outbound shipments will be accepted & processed on Tuesdays & Thursdays from 8 a.m. to 4 p.m. On-time delivery is not guaranteed. Send inbound/outbound requests to firstname.lastname@example.org during the following times: weekday duty hours, call 781-760-1880; weekends from 8 a.m. to 5 p.m., contact the 66 ABG CAT at 781-225-1318; and after hours, contact the Command Post at 781-225-6960.
Child Development Center (CDC): The installation commander has ordered the Child Development Center to remain closed until further notice. The 66th Force Support Squadron will continue to monitor and evaluate the childcare needs of the community and make any decisions to re-open based on the guidance provided by installation leadership and the Commonwealth. Families will receive advanced notice of any status changes. Mission critical requests for care can be made through the individual’s leadership and unit control center to the crisis action team. For status changes, you may visit the Hanscom Child Development Center Facebook page.
Chapel: There are no gatherings at the chapel until further notice. Individual parishes have given guidance for virtual worship and fellowship. Chaplains continue to provide 100% confidential counseling either virtually or over the phone. Reach a Chaplain anytime by calling 781-953-6913.
Civilian Personnel Office: In-processing conducted virtually.
Comptroller Squadron: Finance walk-in service is suspended until further notice. Email requests to: Civilian Pay: email@example.com; DTS: firstname.lastname@example.org; Military/Travel Pay: email@example.com; Accounting: 66.CPTS.Center.Team@us.af.mil.
Education Center: All testing postponed until the initiation of Phase 2A. All previously scheduled testing will be rescheduled via Test Control Officer.
Fitness and Sports Center: All Official Fitness Assessment Testing is suspended until Oct. 1. For additional guidance, visit Fitness Guidance due to Coronavirus.
Fourth Cliff Recreation Area: Suspended until further notice. New reservations will be accepted May 31.
Hanscom Conference Center: Existing reservations are suspended. New requests can be submitted which will be approved/disapproved on a case-by-case basis.
Honor Guard: On call.
Legal Office: Mission essential only status for assisting deployers and emergency situations related to or caused by COVID-19. For further information or assistance, send an email to firstname.lastname@example.org or leave a message at 781-225-1410.
Lodging: Reservation hours reduced to 7 a.m. to 7 p.m.
Military Family Life Counselor: The Hanscom Adult MFLC has been approved to provide video teleconference non-medical counseling to military service members of all branches of service and their family members. The video platform is a Defense Department secure and HIPAA compliant to protect private information. To initiate counseling sessions, service members may call 781-315-7992 or email HanscomAdultMFLC@SRIMFLCTeam.com.
Military Personnel/Customer Service: CAC cards are being issued Monday and Wednesday from 8 a.m. to noon. For CAC-related emergencies, call 781-760-1193. For more information on CAC cards, including recent guidance issued that extends benefit access through Sept. 30, visit here.
Minuteman Commons: Existing reservations suspended until further notice. New requests can be submitted which will be approved/disapproved on a case-by-case basis.
Patriot Golf Course: Open with strict guidelines.
Pharmacy: The Hanscom Clinic Pharmacy hours of operation to 7:30 a.m. to 4:30 p.m. Monday through Friday.
School Age and Youth Center: The installation commander has ordered the Youth Center and School Age Care Program to remain closed until further notice. The 66th Force Support Squadron will continue to monitor and evaluate the childcare needs of the community and make any decisions to re-open based on the guidance provided by installation leadership and the Commonwealth of Massachusetts. Families will receive advanced notice of any operating changes. Mission critical requests for care can be made through the individual’s leadership and unit control center to the crisis action team. For status changes, you may visit the Hanscom Youth Center Facebook page.
Ruiz Gate (formerly Hartwell Gate): Closed until further notice.
Sartain Gate (formerly Vandenberg Gate): Open
Visitors Center: Open during normal business hours.
For further information, contact the Base Defense Operations Center (BDOC) at 781-225-5000.
AAFES (food service): Take out only from Subway and Pizza Mia. Reduced hours at Subway are Monday through Saturday from 10 a.m. to 4 p.m. Subway is closed on Sundays.
AAFES (Main BX): Open Monday through Saturday from 9 a.m. to 6 p.m., Sunday from 11 a.m. to 5 p.m. on Sunday. The souvenir shop is closed.
Commissary: Open Tuesday through Saturday from 9 a.m. to 7 p.m.; Sunday 10 a.m. to 6 p.m., Monday remains closed.
Dry Cleaning: Suspended until further notice.
Gas Station: Open Monday through Friday from 7 a.m. to 7 p.m., Saturday from 9 a.m. to 5 p.m. and Sunday from 9 a.m. to 4 p.m.
GNC: Open Monday through Saturday from 9 a.m. to 5 p.m., and Sunday from 11 a.m. to 4 p.m.
Shoppette: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 9 a.m. to 7 p.m. and Sunday from 9 a.m. to 5 p.m. Use of the recycle machines located at the Class Six will be suspended until further notice to reduce the potential for the spread of the COVID-19 virus.
Installation commander discusses careful return to full capacity
Thanks to all of you, we have made great strides in limiting the spread of COVID-19 on and around Hanscom Air Force Base. Such significant change to our routines, implemented so quickly, was bound to present challenges. Yet we have overcome those challenges, operated our base, and preserved our critical missions, all while maintaining our collective health and safety – and we’ve done it with great efficiency. In a nutshell, Hanscom never truly closed - we’re just operating differently.
So what comes next? When the time is right – as determined by Hanscom-specific, local and state-wide data – we will begin a slow, carefully phased “return to full capacity.” Read more about this here.
Massachusetts new face-covering policy and what it means at Hanscom
Massachusetts implemented a new policy today (May 6) requiring the use of face coverings “in public places where social distancing is not possible. This applies to both indoor and outdoor spaces.”
However, everyone should be aware of the new Massachusetts policy and adhere to its provisions whether on or off the installation starting today.
CDC warns of COVID-related phone scams, phishing attacks
Officials with the Centers for Disease Control and Prevention are warning the public of calls appearing to originate from CDC through caller ID, or voicemail messages saying the caller is from the CDC. Some calls are requesting donations.
Learn more about this here.
SecDef issues guidance on cloth face coverings in public space
In accordance with guidance released earlier today from the Secretary of Defense, “Effective immediately, to the extent practical, all individuals on DoD property, installations, and facilities will wear cloth face coverings when they cannot maintain six feet of social distance in public areas or work centers.
Read the full memo here. The Air Force released information that supplements DOD's guidance here. AFMC Face Covering Frequently Asked Questions
SFS explains COVID-19 base access procedures
As Hanscom AFB continues to respond to the COVID-19 outbreak, installation access will be limited to essential personnel and necessary deliveries.
For further information, visit the full announcement here.
Article: Commander announces additional changes, effective March 24 at 7 p.m. (March 24)
Article: Hanscom housing residents: What do recent state and base announcements mean for you? (March 24)
Article: Hanscom Air Force Base announces first COVID-19 case (March 20)
Article: Hanscom leaders give community update (March 19)
Article: Commissary adjusts shopping limits, early bird access
Article: Commander addresses COVID-19 response in virtual town hall (March 17)
Air Force Travel Restrictions
Latest Air Force Travel Guidance
Department of Defense Travel Restrictions
Stop Movement for all Domestic Travel Policy Letter
Travel Restrictions FAQs
Hanscom plans to follow a cautious, multi-phased approach.
Face coverings required where physical distancing is not possible, indoors and outdoors.
Facilities that cannot operate safely with safeguards in place will remain closed or operationally limited.
Those successfully teleworking right now would be encouraged to continue doing so.
Frequent and thorough hand washing or use of alcohol-based hand rubs is essential.
Actively encourage sick employees to stay home.
Discourage workers from using other employees’ phones, desks, offices, etc.
Maintain best housekeeping practices, including frequent cleaning and disinfecting of surfaces, equipment and work spaces.
Employees should self-monitor for signs and symptoms of COVID-19.
Restrict the number of personnel entering isolation areas.
Minimize contact among workers, clients and customers by replacing face-to-face meetings with virtual comm, when possible.
CLEANING/DISINFECTION OF OFFICES
As a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in community settings, the 66th Medical Squadron currently recommends workplace cleaning procedures outline in Center for Disease Control guidelines found at https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html.
** Please click each question to see the response. **
A. To ensure the health and safety of the Hanscom community, the installation commander has decided to implement a trailing strategy to the timelines of off-base services such as worship services. Our installation chaplain is currently working with our Public Health office to review health and safety protocols to allow both Protestant and Catholic services to resume in the near future in a way that protects our faith communities and chaplain staff from COVID-19. We are hoping to have a timeline developed by the end of May for resuming chapel services. As soon as plans are finalized, they will be disseminated.
A. If possible to do so safely (i.e., from a reasonable distance) you can ask them to disperse or cease the activity. If that doesn’t work and you know any of the parents and feel you can engage them calmly to alert them, that is another option. However if neither of those options is feasible or successful, you may always contact the Law Enforcement Desk, and our Security Forces will look into the matter and take any necessary actions to ensure our collective safety. At no time should anyone “take matters into their own hands” and try to correct the behavior through any sort of forceful or physical means.
A: Air Force guidance says that face coverings in uniform should be conservative, professional and in keeping with dignity and respect. Examples would be black, tan, olive or other colors that are within the Airman Battle Uniform (ABU) or Operation Camouflage Pattern (OCP) uniforms. At this time, uniformity is less important than wearing some sort of face covering to help prevent the spread of the virus.
The U.S. Army Public Health Center provided specific actions for individuals recommended at each Health Protection Condition (HPCON) level. Monitoring of employees and customer’s temperatures are not recommended until HPCON Delta. Hanscom Public Health will continue working closely with the Massachusetts Department of Public Health and AFMC in case they come out with different recommendations.
Yes, it can be done, but for right now it is not recommended. The current control measures and precautions that Public Health recommended are the ones that are more beneficial (enforcing hand washing, minimizing on premise dining, etc.). PH continues to do food sanitation and safety walk-throughs at the facilities providing services to the base population.
Signage will be posted at the base entrance letting people know if they have been exposed to COVID-19 or experiencing symptoms related to the disease that they should go home. Also, the Secretary of Defense released guidance on April 5 for use of face coverings. N95’s or surgical masks are not recommended for general population.
Face coverings must be worn in all public areas where social distancing alone cannot be maintained to include the Commissary, Base Exchange, Shoppette/Class Six or any areas where significant community-based transmission could occur on the installation. Individuals in work centers who share an office should wear the mask into the office and throughout the day when commuting in public settings where social distancing measures are difficult to maintain.
Base leadership continues to coordinate with the base services leaders (DECA and AAFES) to ensure that we are doing the best we can to reduce the spread of the virus.
A: 66 LRS central Shipping and Receiving (Cargo Movement Section) is open daily on a limited basis from 9 a.m. to noon. With prior coordination, high priority outbound shipments will be accepted and processed, but on-time delivery is not guaranteed. Inbound shipments will be stored at CMS until final delivery can be coordinated. Door-to-door deliveries will be conducted on a case-by-case basis, depending on the volume of the shipment and with prior coordination.
-- Official mail pickup and delivery must be coordinated with the Official Mail Center (OMC).
-- We understand our customers’ missions must continue and we will work to support your mission to the greatest extent possible. Please send outbound and inbound shipment requests to email@example.com. During weekday duty hours, call the CMS duty cell at 781-760-1880. On weekends between 8 a.m. to 5 p.m., contact the 66 ABG CAT at 781-225-1318. After hours, contact the Hanscom Command Post at 781-225-6960.
A: Please refer to the base COVID 19 page at https://www.hanscom.af.mil/Coronavirus/ for details on base access and point of contacts for CAC issuance customer service.
Q: (continued) I am assuming that most aspects of directorates are allowing people to telework, but in those areas where people cannot telework, the Clinic, CE, fire department, and SFS, it would help to put patients/employee/military at ease a bit more if there is visible evidence that the base is trying to do the best that it can to help control infections.
A: The base does not have an emergency fund to increase contracted custodial service. While we continue to consider realigning custodial service frequencies, we are weighing the benefits of increased cleaning with the risks of introducing additional building visits to confined spaces like restrooms where social distancing can be a challenging. As you may be aware, according to the CDC, “Based on what is currently known about the virus, spread from person-to-person happens most frequently among close contacts (within about 6 feet). This type of transmission occurs via respiratory droplets. Transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented.“ Nevertheless, last week the custodial contractor began to exclusively use an anti-viral cleaning solution on all surfaces, instead of reserving its use for frequently touched surfaces. Finally, as a side note, neither the clinic or the Fire Department are serviced by the base custodial contractor and both of these critical functions have implemented measures to prevent viral spread without introducing additional risk. We will continue to evaluate risks and benefits of increased custodial service with the health and safety of Hanscom personnel as our top priority.
Q: (continued) The risk of coming in with shifts or a few days a week will only potentially decrease the footprint in the secure area. Common surfaces still have to be touched every time someone comes in and out of the secure area. Not to mention the facility managers and Good Will janitors are not allowed into our actual work space which inhibits it to be cleaned properly. If I choose not to come in due to the health risk I now must take sick leave. While other base employees could easily work from home. I would like to know if there is a better plan for the individuals who work in the secure areas while prioritizing our health concerns.
A: Mission essential services required to meet national security commitments related to U.S. Military operations is on the Massachusetts exempt list. See link and screen shot. There is personal responsibility for folks to wipe down high contact surfaces within their workstations before using common terminals and before departing. We can mitigate but not eliminate all risk. https://www.mass.gov/doc/covid-19-essential-services/download
A: The installation commander has authorized Defense Department civilians who live in base housing and DoD civilians and DoD contractors who are mission essential and working on base to access the commissary and AAFES outlets. This does not authorize purchase of alcohol or tobacco. A signed memorandum is required for access during each visit. Mission essential DoD civilians and DoD contractors who are working on the base can request access through their supervisor and chain of command, which will be submitted through their unit control center (UCC). UCCs submitting requests or individuals in base housing without a local parent organization will email requests to the 66th Force Support Squadron UCC at 66FSS.-.UCC@us.af.mil courtesy copy Senior Master Sgt. Brian Tisdall at firstname.lastname@example.org with the following information:
a. Full Name (first name, middle initial, last name)
b. Organization (e.g., 66 ABG/XP) or “base housing resident”
A: One out-of-state attendee of the New Horizons March 9-11 conference tested positive for the Coronavirus (COVID-19). Hanscom Public Health coordinated with Massachusetts Department of Public Health on the guidance sent out by AFCEA. All attendees should self-monitor for a 14 day period and if you develop a fever and symptoms, such as cough or difficulty breathing, self-quarantine (sick at home) then contact your healthcare provider and advise that you may have been exposed to COVID-19. The Massachusetts Department of Public Health and the Marriott hotel have been notified. Please visit the CDC website to stay up to date on the latest on the coronavirus - https://www.cdc.gov/.
What you should do:
Bottom Line: Mandatory quarantine at home for 14 days is not required for conference attendees.
A: The base dental clinic is seeing dental patients for emergency situations and to get people downrange only. All routine dental care has been turned off for the clinic and the clinic is following Air Force guidance.
A: Individuals returning from international travel are placed in quarantine to monitor for symptoms for 14 days to protect the base and community. Testing without symptoms is not recommended at this time by the CDC. Hanscom AFB COVID-19 testing is aligned with the CDC and Massachusetts DPH protocols which is risk stratified. As the type of testing and availability increases, strategies and guidance will likely be updated. We continue to monitor this closely to implement any changes.
A: Foreign National (FN) visitors must be identity-proofed, vetted, have a valid need to access the installation, and be issued an installation access credential. This policy encompasses all HAFB assigned and tenant organizations, to include MIT Lincoln Laboratory and Massachusetts National Guard Joint Force Headquarters. Contact 66 SFS at 781-225-5614 three duty days prior to the arrival of the FN visitor to determine documentation required for the visit and to prevent extended wait times for processing. For further information, contact Security Forces at 781-225-5614.
A: We cannot foresee what circumstances may occur in the future, but movement to essential jobs would certainly be a priority.
A: We would not restrict movement for anyone requiring medical care.
A: Yes, families who are teleworking or have a spouse home and keep their children home from the Child Development Center will not be charged or will receive credit. Those families who children cannot go to the School Age program will also receive credit since it is closed.
A: If the prescription is activated via TRICARE Online the prescription will be ready for pick up in three duty days. If it is activated via the Pharmacy Line, pharmacy staff will let them know when it will be ready. You do not need to make an appointment to pick up prescriptions.
Visit for a list of archived questions: https://www.hanscom.af.mil/About-Us/Fact-Sheets/Display/Article/2127502/covid-19-qa-archive/.
Civilian employees and contractors should contact their primary care physicians with health-related questions and concerns.
Active-duty military members, dependents and others who rely on the Hanscom Clinic for primary care should contact the clinic at 781-225-6789 if they are experiencing symptoms or have specific concerns they believe might be related to COVID-19. Additional information is available at the 66th Medical Squadron Facebook page.
The Hanscom Clinic Pharmacy hours of operation to 7:30 a.m. to 4:30 p.m. Monday through Friday.
For additional questions or concerns, contact the 66th Air Base Group Public Health office at 781-225-6295.
The Hanscom Resilience Cell has been created to virtually connect our total Hanscom community and to help manage and respond to the challenges of COVID-19 and physical distancing. Learn more by visiting their Facebook page at https://www.facebook.com/HanscomCSC/ or email HanscomResilienceCell@gmail.com with questions, ideas, concerns and needs.
World Health Organization
Health and Human Services
Centers for Disease Control and Prevention
What the Government is Doing
Air Force Response
Hanscom AFB Facebook Page
Memo to Contractors
COVID-19 HFCU Member Notice
TRICARE COVID-19 Toolkit
HR Flexibilities Guidance
DCPAS Emergency Preparedness
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including: