Please note: Changes may occur rapidly. You may wish to contact facilities directly.
Current details of facility status and operations listed below. For additional details regarding FSS (MWR) facilities go to www.hanscomfss.com.
Suspended at this time: Information Learning Center, Movie Theater, Signal Stop (Building 1305) and Tavern.
66th Air Base Group Commander Support Staff (CSS): The CSS is open 9 a.m. to 3 p.m. Monday through Friday. For further information, call 781-225-1288 or email at email@example.com.
66th Comptroller Squadron: CPTS is open Monday through Friday from 9 a.m. to 3 p.m. For further information, contact 781-225-1210 or by email: Civilian Pay: firstname.lastname@example.org; DTS: email@example.com; Military/Travel Pay: firstname.lastname@example.org; Accounting: 66.CPTS.Center.Team@us.af.mil.
66th Medical Squadron: All Hanscom Clinic functions are open Monday through Friday from 7:30 a.m. to 4:30 p.m. with the exception of the Health Promotions Office which will close for one hour each day for lunch. The Clinic closes at 11 a.m. the first Thursday of each month for readiness training.
The primary customer service number for all functions in the main clinic is 781-225-6789:
Press 1 for the Medical Appointments, Optometry, Dental, Mental Health and the Nurse Advice Line (NAL)
Press 2 for Pharmacy, Immunizations, and Public Health
Press 3 for Mental Health, Medical Management
Press 4 Medical Administration (to include Health Benefits Questions, Referrals MEBs/LODs and Medical Records)
Press 5 for Patient Advocate
Aero Club: Open only for currency flights and private aircraft owners storing aircraft. Flight training and ground school open based on instructor availability.
Airman & Family Readiness Center: All workshops and events are currently virtual. Hearts Apart programming is back to normal, please contact operation for times and dates.
Auto Skills Center: Open by appointment only for all services, including self-service.
Barbershop: The hours for the barbershop will be Monday through Saturday, 8 a.m. to 3 p.m. and closed Sundays.
Brighton Marine Clinic: Tele-health and regular appointments available Monday through Friday from 8:30 a.m. to 5 p.m. Call 781-863-0102 before coming in (no walk-ins). The Brighton Marine Clinic is closed from noon to 1 p.m. Monday through Friday.
Cargo Movement Shipping & Receiving: Open Monday through Friday from 8 a.m. to 4 p.m.
Civil Engineering: In person customer service hours are Monday through Friday, 6 a.m. to 4 p.m. The CE Customer Service line is manned 24/7/365 -- to 781-225-2999.
Chapel: Catholic Mass will begin this Sunday, June 14 at 10:30 a.m. in the sanctuary. Protestant worship will begin Sunday, June 21 at 9 a.m. in the chapel annex. Parishioners will utilize provided hand sanitizer upon entering, use face coverings and observe social distancing guidelines. Marked seating will ensure parishioners (other than immediate family) are distanced from one another. Services will be shortened to limit restroom use, and parishioners will depart when services conclude. Virtual options will continue to be available for any members who prefer to continue at home worship.
Child Development Center (CDC): Limited care will be provided for currently enrolled families that have been identified in return to full capacity Phase 2B and have been verified. Families will be contacted directly on when their return will take place and be provided a detailed information sheet on each of the new policies that will be implemented. Parents or guardians will not be able to drop off their children unless they have been contacted by the Child Development Center ahead of time verifying there is capacity to support your child. Families seeking care who are not currently enrolled in the CDC must request care via the waiting list on MilitaryChildCare.com.
Civilian Personnel Office: In-processing conducted virtually.
Dry Cleaners: Open Monday through Friday from 8 a.m. to 2 p.m.
Education Center: Open for testing only.
FAMCAMP: Open for reservations and same day arrivals. RVs must be self-contained.
Fitness and Sports Center: Now open to retirees and dependents in addition to active duty military and Hanscom DOD civilian staff while in duty status (not teleworking). No guests.
Reservations must be made prior to arrival at http://www.waitlist.me/w/11690700018. The family room can be used by calling the Fitness and Sports Center to make a reservation. Current hours of operation are Monday through Friday from 6 a.m. to 7:30 p.m., Saturday, Sunday and holidays from 8 a.m. to 3:30 p.m. Lockers, indoor track, rock wall, sauna, showers, steam room, Warrior Training Center, and 24/7 unmanned access are not available. For additional guidance, read this announcement.
All official fitness assessment testing suspended until Jan. 1, 2021. For additional guidance, visit here,
Fourth Cliff Recreation Area: Tent camping, beach bathhouse, private parties, recreation hall and special events are currently suspended. RV camping customers must be able to “self-contain.”
GNC: Closed indefinitely
Hanscom Conference Center: Accepting new reservations by phone and any restrictions will be explained during registration. Rooms will be vacant for 24 hours in-between room use.
Hanscom Lanes: Open Thursday to Sunday 3 p.m. to 9 p.m. Reservations must be made prior to arrival at www.waitlist.me/w/11864161097.
HELP Desk (IT support): The HelpDesk is open Monday through Friday from 7:30 a.m. to 4:30 p.m. Contact 781-225-HELP (4357) for help with IT.
Legal Office: Open Monday through Friday from 9 a.m. to 4 p.m. for notaries, powers of attorney and scheduled legal assistance appointments. In order to schedule a legal assistance appointment, send an email to email@example.com or call 781-225-1410.
Lodging: Front desk and reservation hours from 7 a.m. to 10 p.m.
Military Family Life Counselor: The Hanscom Adult MFLC has been approved to provide video teleconference non-medical counseling to military service members of all branches of service and their family members. The video platform is OSD approved and HIPAA compliant to protect private information. To initiate counseling sessions, service members may call 781-315-7992 or email HanscomAdultMFLC@SRIMFLCTeam.com.
Military Personnel/Customer Service: ID Card services are available Monday through Friday from 8 a.m. to noon and 1:00 p.m. to 4:00 p.m. Walk-in service only. For ID Card questions, call 781-225-1438. For emergencies (key mission personnel, first responders, etc.), call 781-760-1193. For more information on CAC cards, visit here.
Minuteman Commons: Reservations are required.
Outdoor Recreation Center: Open for equipment rentals. Base picnic areas can be reserved for parties of 50 or less.
Patriot Golf Course: Open with strict guidelines. Open 7 a.m. to 6 p.m.
Pharmacy: The Hanscom Clinic Pharmacy hours of operation to 7:30 a.m. to 4:30 p.m. Monday through Friday.
Ruiz Gate (Hartwell Ave): The Ruiz Gate will be open Monday through Friday from 6 to 8 a.m. and 3 to 5 p.m. for both inbound and outbound traffic.
Safety Office: The 66th Air Base Group Safety Office is open Monday through Friday from 9 a.m. to 3 p.m.
Sartain Gate (former Vandenberg Gate): The Sartain Gate is open 24-hours.
School Age: Limited care will be provided for currently enrolled families that have been identified in return to full capacity Phase 2B and have been verified. Families will be contacted directly on when their return will take place and be provided a detailed information sheet on each of the new policies that will be implemented. Parents or guardians will not be able to drop off their children unless they have been contacted by the School Age Program ahead of time verifying we have capacity to support your child. Families seeking care who are not currently enrolled in the School Age Program must request care via our waiting list on MilitaryChildCare.com.
Subway: Hours of operation for Subway are Monday through Friday from 10 a.m. to 4 p.m. Closed on Saturday and Sunday.
Swimming Pool: Open only for active duty military and Hanscom Defense Department civilian staff in-duty (not teleworking for one-hour lap swimming). All other pool services suspended. Reservations must be made prior to arrival by calling 781-225-6638.
Tickets and Tours: Open only for limited tours that follow social distancing guidelines. Engraving and gift shop remain suspended.
Veterinary Clinic: Fully operational with curbside service by appointment Monday through Friday from 8:30 to 11:30 a.m. and 12:30 to 3:30 p.m.
Youth Programs: The Youth Center remains closed at this time. Virtual programming via the Youth Programs social media outlets will continue during the return to full capacity Phase 2B. The Youth Program Summer Camp, Camp Adventure, has been cancelled for the summer of 2020.
Ruiz Gate (formerly Hartwell Gate): Open Monday through Friday from 6 to 8 a.m. and 3 to 5 p.m. for both inbound and outbound traffic.
Sartain Gate (formerly Vandenberg Gate): Open
Visitors Center: Open during normal business hours.
For further information, contact the Base Defense Operations Center (BDOC) at 781-225-5000.
AAFES (food service): Subway: Hours of operation are Monday through Friday from 10 a.m. to 4 p.m. Closed on Saturday and Sunday.
AAFES (Main BX): Open Monday through Saturday from 9 a.m. to 6 p.m., Sunday from 11 a.m. to 5 p.m. on Sunday. The souvenir shop is closed.
Commissary: Open Tuesday through Saturday from 9 a.m. to 7 p.m.; Sunday 10 a.m. to 6 p.m., Monday remains closed. Commissary's latest operational guidance for the COVID-19 pandemic.
Dry Cleaning: Open Monday through Friday from 8 a.m. to 2 p.m.
Gas Station: Open Monday through Friday from 7 a.m. to 7 p.m., Saturday from 9 a.m. to 5 p.m. and Sunday from 9 a.m. to 4 p.m.
Shoppette: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 9 a.m. to 7 p.m. and Sunday from 9 a.m. to 5 p.m. Recycle machines located at the Class Six are open on Friday from 7 a.m. to 7 p.m. and Saturday from 9 a.m. to 7 p.m.
Commander announces new Phase 2C, transition date
Hanscom Air Force Base plans to move into Phase 2C of the multiphase Return to Full Capacity Aug. 31. Officials say the added phase will further bridge the gap between Phases 2B and 3, and will facilitate another expansion of installation access and available services. Read more here.
Ruiz Gate open for inbound, outbound traffic
Officials from the 66th Security Forces Squadron announced the Ruiz Gate (formerly Hartwell Gate) will open during select hours beginning Aug. 24. The gate will be open Monday through Friday from 6 to 8 a.m. and 3 to 5 p.m. for both inbound and outbound traffic. Read more here.
Hanscom COVID-19 travel policy updated
The 66th Air Base Group Crisis Action Team has updated the Hanscom Travel Policy, with the new one taking effect Aug. 1. Read more about this here.
Expanded Force Support Squadron services, facilities available in Phase 2B
The 66th Force Support Squadron will be expanding services and facility availability as the installation transitions into Phase 2B beginning July 20. Read more about this here.
Hanscom Barbershop to reopen for limited clientele
The Hanscom Barbershop will reopen July 21, but will be limited to active-duty only until further notice. Read more about this here.
Commander announces transition to RtFC Phase 2B
Hanscom Air Force Base plans to move into Phase 2B, also known as the “Vigilant phase,” of its multiphase Return to Full Capacity July 20. Read more about this here.
MDS continues virtual appointments in Phase 2A
The 66th Medical Squadron will continue to maximize the use of virtual care during Phase 2A of the multiphase return to full capacity. Read more about this here.
CDC, School Age opens for limited care in Phase 2A
The Hanscom Child Development Center and School Age programs are opening under restricted guidelines during Phase 2A of a phased return to full capacity. Beginning June 22, limited care will be provided for currently-enrolled families who have been identified and verified through the installation crisis action team and signed off by the member’s chain of command. Read more about this here.
Chapel services on Hanscom resuming
As Massachusetts conducts Phase 2A of reopening, Hanscom is likewise reopening limited services and facilities. One of those is the resumption of religious services held in the base chapel. Read about this here.
Fitness Center opens with restrictions in Phase 2A
The Hanscom Fitness and Sports Center will be reopening only to active-duty military and Guard and Reserve members on active duty orders during Phase 2A of the multiphase Return to Full Capacity. Read more about this here.
MDS offers health, safety tips prior to Phase 2A
Officials from the 66th Medical Squadron offer multiple health and safety tips to employees as the installation enters into the next phase of COVID-19 operations. Read more about this here.
Commander announces Phase 2A RtFC transition timing
Hanscom Air Force Base has announced that it plans to move into Phase 2A, also known as the “Cautious phase,” of its multiphase Return to Full Capacity June 22. Read more about this here.
Supplies provided for phased return
Officials have purchased various supplies to be disseminated throughout base organizations prior to entering the next part of Hanscom’s phased return to full capacity. Read more about this here.
Hanscom to phase in return to full capacity
Hanscom Air Force Base has developed a plan for a gradual and measured return to full capacity that will allow more employees – though by no means all – to return to work on base, possibly within the next several weeks. The installation would also bring more of its facilities and services back on line, consistent with federal and state guidelines. Read more about this here.
SFS explains COVID-19 base access procedures
As Hanscom AFB continues to respond to the COVID-19 outbreak, installation access will be limited to essential personnel and necessary deliveries.
For further information, visit the full announcement here.
Hanscom plans to follow a cautious, multi-phased approach.
Face coverings required where physical distancing is not possible, indoors and outdoors.
Facilities that cannot operate safely with safeguards in place will remain closed or operationally limited.
Those successfully teleworking right now would be encouraged to continue doing so.
Frequent and thorough hand washing or use of alcohol-based hand rubs is essential.
Actively encourage sick employees to stay home.
Discourage workers from using other employees’ phones, desks, offices, etc.
Maintain best housekeeping practices, including frequent cleaning and disinfecting of surfaces, equipment and work spaces.
Employees should self-monitor for signs and symptoms of COVID-19.
Restrict the number of personnel entering isolation areas.
Minimize contact among workers, clients and customers by replacing face-to-face meetings with virtual comm, when possible.
CLEANING/DISINFECTION OF OFFICES
As a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in community settings, the 66th Medical Squadron currently recommends workplace cleaning procedures outline in Center for Disease Control guidelines found at https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html.
** Please click each question to see the response. **
A. If possible to do so safely (i.e., from a reasonable distance) you can ask them to disperse or cease the activity. If that doesn’t work and you know any of the parents and feel you can engage them calmly to alert them, that is another option. However if neither of those options is feasible or successful, you may always contact the Law Enforcement Desk, and our Security Forces will look into the matter and take any necessary actions to ensure our collective safety. At no time should anyone “take matters into their own hands” and try to correct the behavior through any sort of forceful or physical means.
A: Air Force guidance says that face coverings in uniform should be conservative, professional and in keeping with dignity and respect. Examples would be black, tan, olive or other colors that are within the Airman Battle Uniform (ABU) or Operation Camouflage Pattern (OCP) uniforms. At this time, uniformity is less important than wearing some sort of face covering to help prevent the spread of the virus.
The U.S. Army Public Health Center provided specific actions for individuals recommended at each Health Protection Condition (HPCON) level. Monitoring of employees and customer’s temperatures are not recommended until HPCON Delta. Hanscom Public Health will continue working closely with the Massachusetts Department of Public Health and AFMC in case they come out with different recommendations.
Yes, it can be done, but for right now it is not recommended. The current control measures and precautions that Public Health recommended are the ones that are more beneficial (enforcing hand washing, minimizing on premise dining, etc.). PH continues to do food sanitation and safety walk-throughs at the facilities providing services to the base population.
Signage will be posted at the base entrance letting people know if they have been exposed to COVID-19 or experiencing symptoms related to the disease that they should go home. Also, the Secretary of Defense released guidance on April 5 for use of face coverings. N95’s or surgical masks are not recommended for general population.
Face coverings must be worn in all public areas where social distancing alone cannot be maintained to include the Commissary, Base Exchange, Shoppette/Class Six or any areas where significant community-based transmission could occur on the installation. Individuals in work centers who share an office should wear the mask into the office and throughout the day when commuting in public settings where social distancing measures are difficult to maintain.
A: Please refer to the base COVID 19 page at https://www.hanscom.af.mil/Coronavirus/ for details on base access and point of contacts for CAC issuance customer service.
Q: (continued) I am assuming that most aspects of directorates are allowing people to telework, but in those areas where people cannot telework, the Clinic, CE, fire department, and SFS, it would help to put patients/employee/military at ease a bit more if there is visible evidence that the base is trying to do the best that it can to help control infections.
A: The base does not have an emergency fund to increase contracted custodial service. While we continue to consider realigning custodial service frequencies, we are weighing the benefits of increased cleaning with the risks of introducing additional building visits to confined spaces like restrooms where social distancing can be a challenging. As you may be aware, according to the CDC, “Based on what is currently known about the virus, spread from person-to-person happens most frequently among close contacts (within about 6 feet). This type of transmission occurs via respiratory droplets. Transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented.“ Nevertheless, last week the custodial contractor began to exclusively use an anti-viral cleaning solution on all surfaces, instead of reserving its use for frequently touched surfaces. Finally, as a side note, neither the clinic or the Fire Department are serviced by the base custodial contractor and both of these critical functions have implemented measures to prevent viral spread without introducing additional risk. We will continue to evaluate risks and benefits of increased custodial service with the health and safety of Hanscom personnel as our top priority.
A: Individuals returning from international travel are placed in quarantine to monitor for symptoms for 14 days to protect the base and community. Testing without symptoms is not recommended at this time by the CDC. Hanscom AFB COVID-19 testing is aligned with the CDC and Massachusetts DPH protocols which is risk stratified. As the type of testing and availability increases, strategies and guidance will likely be updated. We continue to monitor this closely to implement any changes.
A: Foreign National (FN) visitors must be identity-proofed, vetted, have a valid need to access the installation, and be issued an installation access credential. This policy encompasses all HAFB assigned and tenant organizations, to include MIT Lincoln Laboratory and Massachusetts National Guard Joint Force Headquarters. Contact 66 SFS at 781-225-5614 three duty days prior to the arrival of the FN visitor to determine documentation required for the visit and to prevent extended wait times for processing. For further information, contact Security Forces at 781-225-5614.
A: If the prescription is activated via TRICARE Online the prescription will be ready for pick up in three duty days. If it is activated via the Pharmacy Line, pharmacy staff will let them know when it will be ready. You do not need to make an appointment to pick up prescriptions.
Visit for a list of archived questions: https://www.hanscom.af.mil/About-Us/Fact-Sheets/Display/Article/2127502/covid-19-qa-archive/.
Due to COVID-19, all services at the clinic require scheduling, including those that have previously been provided on a walk-in basis (for example, lab, immunizations, medical records, etc.). Call 781-225-6789 to be connected to the appropriate section before coming to Hanscom Clinic.
Calling ahead for pharmacy prescriptions by calling 781-225-6173 is highly encouraged. This will minimize your wait time at the pharmacy. The Hanscom Clinic Pharmacy hours of operation to 7:30 a.m. to 4:30 p.m. Monday through Friday.
Beneficiaries who rely on the Hanscom Clinic for primary care should contact the clinic at 781-225-6789 if they are experiencing symptoms or have specific concerns they believe might be related to COVID-19. Base personnel who are not enrolled to Hanscom Clinic should contact their primary care provider with health-related questions and concerns.
Additional information on the clinic’s current operations is available here and at the 66th Medical Squadron Facebook page. COVID-19 questions can be addressed to the Public Health office at 781-225-6295.
The Hanscom Resilience Cell has been created to virtually connect our total Hanscom community and to help manage and respond to the challenges of COVID-19 and physical distancing. Learn more by visiting their Facebook page at https://www.facebook.com/HanscomCSC/ or email HanscomResilienceCell@gmail.com with questions, ideas, concerns and needs.
World Health Organization
Health and Human Services
Centers for Disease Control and Prevention
What the Government is Doing
Air Force Response
Hanscom AFB Facebook Page
Stop Movement for all Domestic Travel Policy Letter
Travel Restrictions FAQs
Memo to Contractors
COVID-19 HFCU Member Notice
TRICARE COVID-19 Toolkit
HR Flexibilities Guidance
DCPAS Emergency Preparedness
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including: