Winter moving tips Published Dec. 7, 2016 By Joint Personal Property Shipping Office Northeast HANSCOM AIR FORCE BASE, Mass. -- With the winter moving season almost here, the Joint Personal Property Shipping Office would like to pass on some key moving tips to the community. All personnel moving during the winter months should be aware that winter storms might delay pickup and delivery of household goods. To minimize the inconvenience should a storm occur, plan an extra day or two between your scheduled pickup and departure date. Leave phone and other utilities connected until all property is gone. It is your responsibility to clear driveways and walkways of snow and ice; this also includes walkways to outdoor storage sheds. Failure to do so will delay your move and might result in a cost to you for an attempted pickup charge. Although we can control the commercial mover, we cannot control the weather - please be flexible. It is your move and we will do whatever is necessary to make it as smooth as possible, but we need your help and understanding if the weather is bad. Other things to remember when your moving date arrives are: • Get up early and be ready for the movers. • Get pets under control before movers arrive; perhaps see if they can stay with a neighbor. • Make sure cash, jewelry, medications, passports, birth certificates, airline tickets and other valuable items are secure. The locked trunk of your vehicle is a good idea. • Ensure you or your designated representative (a person 18 and older) is present the entire time the movers are at your residence. • Verify the mover’s inventory is detailed, complete and accurate. Do not accept any “miscellaneous” labels or entries, especially for valuable items. • If your inventory is inaccurate, tell the mover’s representative and write down why you disagree at the bottom of the inventory in the space marked for exceptions. • It is your responsibility to disconnect electrical appliances (washer, dryer, stereo components, refrigerators) and water connections. • Ensure any outdoor items, such as play equipment or lawn furniture, has been taken apart and is free of snow and ice. • Ensure all overseas shipments have seals applied to the container and are recorded on the descriptive inventory prior to removal from the residence. • Do a final walkthrough before the mover departs to ensure all inventoried items have been packed and loaded on the truck. • Keep JPPSO's phone number on hand. If problems or questions arise, call. In the event of a problem on the day of your pack, pickup or delivery, call 800-235-7776 between 7:30 a.m. and 6 p.m. After those hours, call 978-987-6546. When calling, a standby person will answer the phone or you will be asked to leave a voice mail. When leaving a voice mail, leave your complete phone number including area code and your call will be returned as soon as possible. Additionally, a number of resources are available through http://www.move.mil. Lastly, please complete the mandatory Customer Satisfaction Survey that is sent within seven days of the completion of your move. Your survey data provides valuable feedback to the movers so they can evaluate and enhance their performance. Feedback will also improve the household shipping experience for others. Our goal is to exceed our customers’ expectations by providing timely and efficient quality movement of Department of Defense and Coast Guard personal property, through highly motivated and professional employees dedicated to obtaining the best-valued service to meet our customers’ needs.