Tips for moving this winter

  • Published
  • By Joint Personal Property Shipping Office-Northeast
HANSCOM AIR FORCE BASE, Mass. -- With the winter moving season almost upon us, the Joint Personal Property Office would like to pass on some key moving tips to members of the community.

All personnel moving during the winter months should be aware winter storms may delay pickup and delivery of your household goods.

To minimize inconvenience should a storm occur, plan an extra day or two between scheduled pickup and departure dates. Personnel are encouraged to leave phone and other utilities connected until all personal property is gone.

It is your responsibility to clear driveways and walkways of snow and ice, including around outdoor storage sheds. Failure to do so will delay your move and could result in a cost to you for an attempted pickup charge.

Although we can control the commercial mover, we cannot control the weather. Prepare yourself for that unexpected happening by giving yourself some flexibility. It is your move and we will do whatever is necessary to make it as smooth as possible, but we need your help and understanding if the weather is uncooperative.

Another tip to consider is ensuring outdoor items, such as play equipment or lawn furniture, are taken apart and free of snow and ice.

It is also a good idea to keep JPPSO's phone number on hand and if any problems or questions arise, call.

In the event problems arise on the day of your pack, pickup or delivery between 7:30 a.m. and 6 p.m., call 800-235-7776. After those hours, call 978-987-6546. If no one answers, leave a voice mail with your complete phone number, including area code, and someone will return your call as soon as possible.

Additionally, you can locate numerous resources that may assist you throughout your move via http://www.move.mil. We encourage you to take a minute and review this resource.

Finally, take the time to complete the mandatory customer satisfaction survey that will be sent soon after the completion of your move. This survey data provides valuable feedback to the movers so they can evaluate and enhance their performance. Feedback will improve the household shipping experience for the entire military and DOD community.