HANSCOM AIR FORCE BASE, Mass. – The 66th Medical Squadron Patient Advocacy Program is in place to ensure every member enrolled at the Hanscom Clinic has access to quality health care and that patients’ concerns are addressed appropriately and promptly.
Joseph Bell, 66 MDS patient advocate, is poised to investigate and follow up with clinic staff to help resolve any issues to maximize patient satisfaction.
Per a patient’s request, an advocate can assist and address concerns of:
- Improving communication
- Accessing information
- Scheduling problems
- Billing issues related to care
- Physician issues
- Treatment related issues
- Waiting issues
In addition to serving as the patient advocate, Bell also serves as Hanscom’s beneficiary counseling and assistance coordinator and debt collection assistance officer, allowing him to provide counseling regarding entitled health care benefits and enrollment access and assist with claims and billing resolutions.
Patients are welcome to contact the patient advocate at any time to discuss their situation; confidentiality is highly respected and maintained. Officials want to remind patients that bringing requests, concerns, or areas of dissatisfaction is not viewed as filing complaints, and should be utilized as a resource for support.
Patients can reach Bell at 781-225-6198 or at joseph.m.bell36.civ@mail.mil.