JPPSO customer satisfaction surveys offer valuable feedback Published Jan. 21, 2010 By Gail Rust Joint Personal Property Shipping Office Detachment 2 HANSCOM AIR FORCE BASE, Mass. -- The Joint Personal Property Shipping Office wants customers to know that they have a say in which moving companies the Department of Defense will utilize, and the frequency with which those companies will be selected. The Customer Satisfaction Survey received upon completion of a household goods or unaccompanied baggage move is a crucial component of the Personal Property Program. Customers will have the opportunity to rate the service they received from the Origin Personal Property Office, the Transportation Service Provider, or moving company, and the Destination Personal Property Office. The survey consists of 12 questions. The Military Surface Deployment and Distribution Command is currently transitioning to a new Defense Personal Property Program which is a customer-focused, streamlined program that continuously assesses customer satisfaction. Transportation Service Providers are rated on a best value score methodology and all of these providers are re-scored multiple times per year, so the customer's evaluation will have an immediate impact on how many shipments a company will be awarded throughout the year. The customer survey accounts for 50 percent of the best value score. The results are provided to the TSP for their quality control efforts. Customers' participation in the survey helps ensure that the quality of service will increase as TSPs strive to improve their scores based on the feedback received. Customers are encouraged to complete the survey within seven days of their delivery. If a survey has not been completed within seven days a reminder email will be sent at seven, 14 and 21 days after delivery. For more information on the Customer Satisfaction Survey and other valuable moving information visit www.move.mil or www.sddc.army.mil or contact your local Personal Property office.