New Force Support Squadron will streamline Hanscom base functions

  • Published
  • By Rhonda Siciliano
  • 66th Air Base Wing Public Affairs
HANSCOM AIR FORCE BASE, Mass. --  When it comes to people programs, community support and quality of life, there will soon be one organization on base that will handle it all - the force support squadron.

The new organization is the result of an ongoing Air Force-wide merger of mission support and services squadrons and is expected to be completed by early 2010 when the last base merges its A1 Squadrons. Hanscom will officially stand up the new Force Support Squadron during a ceremony on July 7 at 10 a.m. at the Minuteman Club.

The new squadron will help streamline processes, maximize customer service and cut costs associated with maintaining separate organizations, said Nanci Wildman, Force Support Squadron director.

"Because we're a leaner force, we need to focus on getting our people and organizations to operate at maximum efficiency," Ms. Wildman said. "This reorganization puts our Hanscom manpower, personnel and services capabilities under one leadership 'hat,' which reduces overhead and gives our people the flexibility to be more responsive to customers' needs."

The new FSS includes five flights: force development, manpower and personnel, Airmen and family services, sustainment services and community services. The new structure will combine similar functional areas that already work closely together. For example, the sustainment services flight contains the food operations, fitness and wellness, and lodging branches.

"This is basically a behind-the-scenes change and should appear transparent to most Airmen here at Hanscom," Ms. Wildman said. "If someone needs to go get an ID card, go to the Airman and Family Readiness Center or visit one of our Services facilities, in most cases, that person will still go to the same location they're familiar with today. Rest assured that we will be doing extensive publicity on any changes in such things as locations or phone numbers that result from this new Force Support Squadron. What we'll have, however, is a more effective force structure in place to better support our Airmen in the long run."

To make sure we don't "break anything" by merging Mission Support and Services, six Air Force bases across six commands were selected to test the new squadron model. The test bases, Edwards, Eielson, FE Warren, Grand Forks, Laughlin and Minot, helped establish where specific responsibilities and processes should be placed within the organizational structure and how they should be set up.

"The end of test reports from the test site commanders, directors indicate that this merger has not been without its challenges," Ms. Wildman said. "They had to re-establish lines of communication, move some people around, and overcome cultural differences between the functions. But, even with the difficulties, we're already seeing the benefits of combining these assets."

Ms. Wildman cited the new force development flight as an example of positive changes coming.

"The new force development flight director will be responsible for all education, training, library, professional development, and professional military education," she said. "It's advantageous for the wing to have one person overseeing and integrating the learning opportunities for the installation."

The merger is also advantageous for the careers of future force support officers and civilians.

"This reorganization opens up career opportunities that we haven't had before," said Capt. Joseph Green, incoming Force Support Squadron deputy director. "With our training plan in place, our people will be able to gain valuable experience across different functional areas. We've also created a new position - the operations officer - that will be open to officers and civilians."

The bottom line is that there will soon be a new name--Force Support Squadron--in place of what was Mission Support and Services at Hanscom. One thing will not change, Ms. Wildman said, "The dedicated people of this newly merged organization will continue doing their best to support commanders and provide world class support to their customers."