HANSCOM AIR FORCE BASE, Mass. -- Major Commands, Field Commands, and bases now have greater flexibility in procuring on-site IT labor support, thanks to the continued deployment of Enterprise Information Technology as a Service, or EITaaS, across the Department of the Air Force.
The EITaaS transformation is a DAF initiative to modernize and standardize IT services using industry best practices.
EITaaS Wave One delivers improved Non-secure Internet Protocol Router Network, or NIPR, and Secure Internet Protocol Router Network, or SIPR, enterprise IT services to the Air Force, Space Force and field services to allow leaders to tailor local labor support through a mix of military, civilian and contractor personnel, covering daily management and on-site IT support for systems and users.
“Wave One Field Services allows the DAF to harness the power of industry to improve IT service support, allowing Airmen and Guardians to refocus their time and efforts on mission needs,” said Dennis Leary, Wave One Field Services, Service Delivery Team lead. “The continued rollout of field services across the enterprise is an achievement, marking a step forward in our mission to enhance operational effectiveness, efficiency, and provide cutting-edge technology solutions to better support our men and women in uniform and civilian personnel.”
Field services orders under the EITaaS Wave One Blanket Purchase Agreement to help initiate and expand technical support across the enterprise.
The BPA, with CACI as the prime vendor, includes, but is not limited to, end-user device and network support, project management, cybersecurity, and IT engineering support. The pre-competed contract streamlines onboarding compared to legacy IT support contracts.
Locally contracted manpower from the same team that delivers enterprise-wide Wave One Services helps streamline and synchronize support for IT systems and end users.
“Our team of mission-focused, operationally responsive, and flexible cyber workforce contract staff can be tailored to meet mission needs across various price points,” said Tim Ryan, CACI Field Services lead. “Major Commands, Field Commands, and bases can maintain control by setting local performance standards with tailored support to meet their unique mission needs and circumstances.”
The Field Services ordering process also features a vendor-managed tracking tool, providing transparency throughout the request for quote process.
“This is a red carpet-like treatment that we believe enterprise leaders will really appreciate,” said Leary. “By opting-in to Wave One Field Services, leaders know the contract onboarding process will be smooth, reflecting the level of services they will experience on the ground.”
According to a 2023 DAF Chief Information Officer (CIO) memorandum, all local IT field service contracts are directed to transition help desks and field services for NIPR and SIPR enterprise devices to the EITaaS Wave One contract at the end of their current period of performance.
As of May 2025, six Wave One Field Services contracts have been awarded. Customer satisfaction has increased by approximately 10% since January 2025, driven by a 2% reduction in ticket reopen rates over the past two months.
“This strong commitment to resolving issues, increasing organizational readiness and helping Airmen and Guardians accomplish their mission is the hallmark of Wave One Field Services,” said Ryan. “From IT subject matter expertise to end user device support, Wave One Field Services serves as a foundational element to EITaaS and enables improved mission success and efficiencies across the enterprise.”