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Clinic patients urged to use virtual messaging tool

The Air Force Medical Service offers a secure messaging platform for patients and families to communicate safely, securely and conveniently with their Air Force providers. (Courtesy Graphic)

The Air Force Medical Service offers a secure messaging platform for patients and families to communicate safely, securely and conveniently with their Air Force providers. (Courtesy Graphic)

HANSCOM AIR FORCE BASE, Mass. – Officials from the 66th Medical Squadron encourage all patients to utilize the Military Health Systems Secure Messaging tool to virtually communicate with health care providers here.

The messaging platform, owned by the Air Force Medical Service, allows patients to communicate directly with primary care teams safely and securely.

“During these uncertain times, it is becoming increasingly more important to communicate virtually,” said Mark Jenner, 66th Medical Squadron group practice manager and Secure Messaging administrator.

In an effort to keep patients and clinic staff members safe, the number of face-to-face appointments has been drastically reduced, and virtual appointments are being utilized to the fullest extent.

“The messaging tool is the fastest, most efficient way to communicate with providers,” said Jenner. “By sending a message, patients can get their needs met without having to come in for an appointment.”

With Secure Messaging, patients can ask questions and receive non-emergency health care advice, request appointments and referrals, renew prescriptions and request copies of lab and test results. The platform is accessible through any device or web browser.

Secure Messaging is available for all MHS patients who receive care at a military hospital or clinic, including dependents and retirees.

Patients can register for a Secure Messaging account at app.tolsecuremessaging.com. Once registered, personnel should select the Hanscom Clinic and their respective primary care manager to be verified. Jenner said that 66 MDS care teams monitor the platform daily, and patients should receive a response to messages within 24 hours.

Personnel can email mark.p.jenner.civ@mail.mil for registration assistance or more information