HomeNewsArticle Display

Comptroller Service Portal available for customers

The 66th Comptroller Squadron at Hanscom Air Force Base, Mass., support finance customers through the Air Force Comptroller Services Portal. Customers can submit, track, and review queries through the portal and will be notified every time a technician works their request. (U.S. Air Force graphic by Lauren Russell)

The 66th Comptroller Squadron at Hanscom Air Force Base, Mass., support finance customers through the Air Force Comptroller Services Portal. Customers can submit, track, and review queries through the portal and will be notified every time a technician works their request. (U.S. Air Force graphic by Lauren Russell)

HANSCOM AIR FORCE BASE, Mass. – The 66th Comptroller Squadron here continues to support finance customers through the Air Force Comptroller Services Portal.

The portal, introduced last year, enables everyday Air Force users to submit, review and track service queries for military, civilian and travel pay directly to finance technicians. It also allows contracting specialists and others to do the same for professional accounting needs.

“Instead of a query being stove-piped through a single technician’s inbox or folder, the portal allows us all to collaborate on finding answers and resolving tickets,” said Dale Bennett, 66 CPTS Financial Management Systems administrator.

Once a ticket is submitted, the CSP will notify customers every time a technician works their query. Customers can also upload documents directly through the portal, which archives all previous tickets and relevant information that could assist in future requests.

“Having all the information in one place has been very beneficial because we spend less time searching for information, and more time working the request,” said Mark Richburg, 66 CPTS financial management specialist. 

The CSP is available to Air Force users with a common access card. It does not require virtual private network access, but will require a CAC reader when using a personal computer. As an Air Force-wide platform, the CSP also allows for seamless transition between duty stations

Users can visit https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx to submit a request.

Retirees can submit finance queries through the Defense Finance Accounting Services at www.dfas.mil/customerservice/ or by calling 888-332-7411.

Richburg said his section alone has resolved more than 2,200 service queries since January.

“The portal has allowed us to work more tickets with a faster resolution time for our customers,” he said.

For more information on the CSP, contact the 66 CPTS at 781-225-1210.