JPPSO-Northeast implements Defense Personal Property System

  • Published
  • By Meredith March
  • 66th Air Base Wing Public Affairs
HANSCOM AIR FORCE BASE, Mass. --  The Joint Personal Property Shipping Office for the Northeast region is one of 18 offices across the Defense Department which recently implemented the Defense Personal Property System, a new DoD personal property moving system.

DPS is an automated, start-to-finish management system for moving the household goods of servicemembers and Defense Department civilians. The system was developed to ease the stress of permanently changing stations by providing 24-hour online access to personal property shipment information and allowing customers to communicate directly with transportation service providers regarding shipment status, weight costs and delivery options. Customers can also use DPS to file and settle loss and damage claims directly with a TSP.

"DPS benefits the customer by giving them more control over the move," said Russell DePietro, JPPSO-NE deputy director. "It allows the customer to enter and change their contact information and set pick-up and delivery dates directly with the moving company, rather than negotiate with them through JPPSO. Doing so puts the customer in a position to be more involved in their overall move process."

When DPS is fully implemented, customers will be able to complete an online move counseling, rather than making an appointment with the office on base, Mr. DePietro said.

"Customers can complete the counseling at their convenience," he said. "They can do it at home or work, or they can still come into the office for an appointment."

An additional DPS benefit involves the Customer Satisfaction Survey, which JPPSO customers receive upon the completion of their move, Mr. DePietro said. Carrier selection is now being based upon a Best Value Score, which is determined largely by customer feedback generated by the CSS, rather than by lowest cost as it has previously been determined.

"By completing the survey, customers can have a heavy impact on carrier selection, which will impact their future moves and the moves of other members," Mr. DePietro said.

For more information visit the DPS website at www.move.mil or call JPPSO at (800) 235-7776 or (781) 377-7627.