The Landings at Hanscom goal – efficient housing maintenance support

  • Published
  • By Rhonda Siciliano
  • 66th Air Base Wing Public Affairs
HANSCOM AIR FORCE BASE, Mass. --  A new process is being implemented that will improve the efficiency of maintenance service requests for Hanscom's housing residents. The new process will allow service work to be completed within the homes without the tenant having to be there, resulting in a significant savings of time and added convenience for the tenant.

"This new process will allow maintenance work to be completed much more efficiently which will be a real benefit to our tenants," said Kelley Casey, The Landings at Hanscom, Community Director.

The Landings at Hanscom, with the cooperation and approval of the Air Force Center for Engineering and the Environment, have implemented the following program for maintenance service calls.

When a Routine Service Request is made by the tenant, The Landings at Hanscom staff will enter the housing premises to make the necessary repair. Entry to a home may be made by the staff without the resident being present.

"We ask that our residents' ensure their pets are secured during maintenance service calls," Ms. Casey said.

Housing residents should be aware that maintenance staff will knock loudly several times prior to entering to perform service work, they will also take care to not allow pets to escape while entering and will secure the home while inside.

"Our maintenance crews will shout "maintenance" as they enter each room if no one appears to be present upon entry and they will leave a door hangar on the exterior of the door while the work order is being serviced to indicate someone is in the home," Ms. Casey said.

The maintenance staff will leave a written notification for the tenant that the work has been performed on the home and a survey card will be left for the tenant to complete to ensure that work was performed satisfactorily.

"We would like our tenants to be aware that our maintenance staff will not enter a home if a loose dog is present that the technician feels may be aggressive, or if a minor child is home without adult supervision," Ms. Casey said.

If either of these two situations occurs, the technician will leave a door hanger on the exterior of the door explaining that the work order was not completed and the reason why. The work order will then be cancelled and the tenant will be required to resubmit the work request.

"The Landings at Hanscom's goal is to complete all service requests within 72 hours, unless parts must be ordered or other extenuating circumstances exist," Ms. Casey said.
Maintenance technicians will respond to routine problems within 72 hours; urgent problems will be responded to within four hours and emergencies within one hour.

Housing residents should be aware that in cases of emergency where a safety threat is perceived by the landlord or where there is a potential danger of significant property damage, The Landings at Hanscom Staff will enter as necessary. If the tenant is not home at the time of entry, the tenant will be notified by a written statement left in the home explaining why The Landings at Hanscom staff found it necessary to enter.

The Landings staff reminds tenants to notify them of any changes in contact information. For more information contact The Landings at Hanscom at 781-861-5062.