One-stop shop to service military personnel customers

  • Published
  • By Rhonda Siciliano
  • 66th Air Base Wing Public Affairs
HANSCOM AFB, Mass. --  Customers to the 66th Mission Support Squadron's Military Personnel Flight will soon have a one-stop shop to meet all of their military personnel needs in one convenient location.

The new initiative is designed to overcome gaps created by the loss of personnelists due to PBD 720 cuts and the Personnel Services Delivery Transformation. The Air Force Chief of Staff in February 2008 approved a new Military Personnel structure that eliminated Commanders Support Staffs and Military Personnel Flights throughout the Air Force with a new structure called the Base Level Service Delivery Model.

The new structure will combine centralized military personnel with new IT solutions at the fingertips of the customer.

Hanscom's Military Personnel Flight is currently located on the first and second floors of the Brown Building, Building 1305.

"In an effort to make the customers visit as seamless as possible, the MPF will soon all be located on the first floor," said Capt. Chris Ruscio, 66th Military Personnel Flight commander. "The service that a customer needs, will no longer determine the location where the customer will go for assistance."

"This initiative allows for several improvements to the current way of doing business," said Col. Robert Boyles, 66th Mission Support Group commander. "The MPF will become a true one-stop shop and will eliminate travel to different floors for the customer. This move will also eliminate gaps in customer service due to deployments, TDYs, and leave by centralizing all military personnel."

The MPF has been engaged in weekly training to eliminate single points of failure. This ongoing effort has focused on training each personnelist on all aspects of military personnel.

"This eliminates having one person that is the expert on a particular personnel program such as Awards and Decorations or Evaluations," Captain Ruscio said. "Experts will still exist but this new training policy eliminates a void in customer service when the "expert" is not available."

"We're enthusiastic about this initiative and believe that it is the right approach to meeting our customers' needs," said Col. Tom Schluckebier, 66th Air Base Wing commander.

The centralization is expected to be complete by the end of the summer. Customer Service may be closed for a period of time during the transition to remodel. Additional information advertising this closure will be sent out in emails and through articles in the Hansconian and on Hanscom's public web site at www.hanscom.af.mil.

"We will be asking for everyone's patience during the closure," Captain Ruscio said. "We know that this initiative will ultimately improve our level of service to our customers."