HANSCOM AIR FORCE BASE, Mass. – A housing residents town hall will take place June 27 from 4 to 5:30 p.m. at the Hanscom Conference Center.
The session aims to provide updates following a Department of Defense Housing Tenant Satisfaction Survey held earlier this year.
“Residents can expect an open and honest dialogue about the path forward based on their feedback,” said Col. Taona Enriquez, installation commander. “We’re all committed to addressing residents’ concerns and ensuring that our military families have a safe, comfortable, and supportive living environment.”
The tenant survey was conducted from March 4 to April 18. Residents were encouraged to voice their opinions and experiences regarding housing facilities.
The annual survey was open to all tenants, regardless of branch, rank, or duty status, and serves as a crucial tool in assessing and improving the living conditions for military personnel and their families.
According to LauraLee Morris, Hanscom AFB installation resident advocate, the 2023 survey results have led to several improvements.
“Notable changes include the replacement of heating, ventilation, and air conditioning systems in homes, the addition of street lighting, a new snow removal contractor, and the replacement of 25 percent of faucets in homes located in Flint Rock Ridge,” she said.
Additionally, officials have continued the installation of exhaust vents in bathrooms and sump pumps in Flint Rock Ridge homes, further enhancing the living environment for residents.
In March, base leadership, including Enriquez, met with officials from Hunt Military Communities, the privatized housing management company, to discuss strategies for improving residential homes for families stationed at Hanscom AFB.
This meeting included a tour of vacant housing units and discussions on a way ahead to address tenant concerns.
"As we continue to evolve and adapt to meet the challenges of the future, the partnership between Hunt Military Communities and base leadership will serve as a testament to the unwavering commitment to supporting service members and their families," said Morris.
Hanscom AFB currently has 731 military family homes. Of those, 42 percent are occupied by Air Force members, with the remainder from the Army, Marine Corps, Coast Guard, and Navy.
“This diverse community underscores the importance of addressing the needs and concerns of all branches and ensuring equitable living conditions for all residents,” said Morris.
The June 27 town hall will provide an opportunity for residents to meet directly with base leadership, ask questions, and offer further feedback on housing issues.
It will also serve as a platform to discuss upcoming projects and initiatives aimed at improving the overall housing experience at Hanscom AFB.
"We are committed to maintaining transparent communication with our residents and ensuring their voices are heard," said Enriquez. "The feedback we receive through these town halls and the annual survey is invaluable in guiding our efforts to enhance the quality of life for our military families."
For more information about the housing residents town hall, contact Morris at laura.morris.3@us.af.mil.